Event log

This section contains the lists of Axidian Access Server and Axidian Key Server events.

Axidian Access Server events

Axidian Access records events of the following types:

• Information (an informational message, no problems or errors)
• Error (problems or errors that require user intervention)
• Warning (problems or errors are possible)

Information

Code	Message text	Event attributes
1000	The user has been authenticated with the provided authenticator.	Application, User, Computer, Authentication method, Authenticator comment.
1001	The Axidian Access Server has been started.	Computer.
1002	The Axidian Access Server has been stopped.	Computer.
1003	The user has been identified by the provided authentication method.	Application, User, Computer, Authentication method.
1004	An authenticator for the target user has been registered by the administrator.	Application, Target user, Administrator, Computer, Authentication method, Authenticator comment.
1005	The 'Maximum number of authenticators' setting for the target user has been changed by the administrator.	Administrator, Computer, Target user, Old value, New value.
1006	The 'Right to register an authenticator' setting for the target user has been changed by the administrator.	Administrator, Computer, Target user, Old value, New value.
1007	The 'Right to modify an authenticator' setting for the target user has been changed by the administrator.	Administrator, Computer, Target user, Old value, New value.
1008	The 'Right to delete an authenticator' setting for the target user has been changed by the administrator.	Administrator, Computer, Target user, Old value, New value.
1009	The 'Right to change the authenticator comment during registration' setting for the target user has been changed by the administrator.	Administrator, Computer, Target user, Old value, New value.
1010	The 'Right to change the authenticator comment' setting for the target user has been changed by the administrator.	Administrator, Computer, Target user, Old value, New value.
1011	The 'Cache data starting from' setting for the target user has been changed by the administrator.	Administrator, Computer, Target user, Old value, New value.
1012	The 'Cache data up to' setting for the target user has been changed by the administrator.	Administrator, Computer, Target user, Old value, New value.
1014	The 'Cache data during the period' setting for the target user has been changed by the administrator.	Administrator, Computer, Target user, Old value, New value.
1015	The 'User substitution start date' setting for the target user has been changed by the administrator.	Administrator, Computer, Target user, Old value, New value.
1016	The 'User substitution end date' setting for the target user has been changed by the administrator.	Administrator, Computer, Target user, Old value, New value.
1017	The 'List of substitutes' setting for the target user has been changed by the administrator.	Administrator, Computer, Target user, Old value, New value.
1018	The 'Allow caching' setting for the target user has been changed by the administrator.	Administrator, Computer, Target user, Old value, New value.
1019	The 'Allow substitution' setting for the target user has been changed by the administrator.	Administrator, Computer, Target user, Old value, New value.
1020	A license has been issued to the target directory object by the administrator.	Computer, Administrator, Application ID, Target directory object, License type.
1021	A license has been added by the user.	License ID, Start date, End date, Quantity, Description, User, Computer.
1022	A license has been deleted by the user.	License ID, Start date, End date, Quantity, Description, User, Computer.
1023	The license of the target directory object has been deleted by the administrator.	License ID, Computer, Administrator, Application ID, Target directory object, License type.
1024	The authenticator of the target user has been modified by the administrator.	Application, Target user, Administrator, Computer, Authentication method, Authenticator comment.
1025	The authenticator comment of the target user has been changed by the administrator.	Application, Target user, Administrator, Computer, Authentication method, Old authenticator comment, New authenticator comment.
1026	The authenticator of the target user has been deleted by the administrator.	Application, Target user, Administrator, Computer, Authentication method, Authenticator comment.
1027	The license of the target user has been deleted by the server.	License ID, Application ID, Target user.
1028	The target directory object has been added by the administrator to the access group for the target application.	Application, Initiator, Computer, Target application, Target directory object, Policy, Access group, Scope.
1029	The target directory object has been removed by the administrator from the access group for the target application.	Application, Initiator, Computer, Target application, Target directory object, Policy, Access group, Scope.
1030	A device has been added by the user.	Application, User, Computer, Device, Comment, Serial number.
1031	A device has been deleted by the user.	Application, User, Computer, Device, Comment, Serial number, Device ID.
1032	An authentication method for the target user has been forbidden by the administrator.	Application, Administrator, Computer, Target user, Authentication method.
1033	An authentication method for the target user has been allowed by the administrator.	Application, Administrator, Computer, Target user, Authentication method.
1034	The authenticator of the target user has been blocked by the administrator.	Application, Administrator, Computer, Target user, Authentication method, Authenticator comment.
1035	The authenticator of the target user has been unblocked by the administrator.	Application, Administrator, Computer, Target user, Authentication method, Authenticator comment.
1036	An authentication method has been blocked by the user.	Application, User, Computer, Authentication method.
1037	An authentication method for the target user has been unblocked by the administrator.	Application, Administrator, Computer, Target user, Authentication method.
1038	An SMS message has been sent by the user.	Application, Initiator, Computer, Authentication method, Phone, Sending time, Sending parameters, Message ID.
1039	An email message has been sent by the user.	Application, User, Computer, Authentication method, Email.
1040	Some of the server catalogs are unavailable.	Computer, Error description.
1041	An authenticator has been modified by the user.	Application, User, Computer, Authentication method, Authenticator comment.
1042	An authenticator has been registered by the user.	Application, User, Computer, Authentication method, Authenticator comment.
1043	An authenticator comment has been changed by the user.	Application, User, Computer, Authentication method, Old authenticator comment, New authenticator comment.
1044	An authenticator has been deleted by the user.	Application, User, Computer, Authentication method, Authenticator comment.
1045	The authenticator of the target user has been disabled by the administrator.	Application, Administrator, Computer, Target user, Authentication method, Authenticator comment.
1046	The authenticator of the target user has been enabled by the administrator.	Application, Administrator, Computer, Target user, Authentication method, Authenticator comment.
1047	The license of the target directory object has been deleted by the administrator.	Computer, Administrator, Application ID, Target directory object, License type.
1048	A license has been added by the user.	License ID, Start date, End date, Quantity, Description, User, Computer, Application ID.
1049	A license has been deleted by the user.	License ID, Start date, End date, Quantity, Description, User, Computer, Application ID.
1050	The license of the target user has been deleted by the server.	Application ID, Target user.
1051	The policy has been created successfully.	ID, Name, Description, Priority, New directory objects, New applications, Application, Initiator, Computer.
1052	The policy has been deleted.	ID, Name, Description, Priority, Deleted directory objects, Deleted applications, Application, Initiator, Computer.
1053	The policy has been modified.	ID, Name, Description, Priority, New directory objects, New applications, Deleted directory objects, Deleted applications, Application, Initiator, Computer.
1054	The user password has been synchronized successfully.	Initiator, Computer, Client user, Client computer.
1055	The user has signed in successfully with the provided password.	Initiator, Computer, Client user, Client computer.
1056	The user has signed in successfully with a cached authenticator.	Initiator, Sign-in method, Authenticator comment, Computer, Client user, Client computer.
1057	The user has signed in successfully with the provided authenticator.	Initiator, Sign-in method, Authenticator comment, Computer, Client user, Client computer.
1058	The user has removed the sign-in device. The session has been terminated.	Initiator, Authenticator comment, Computer, Client user, Client computer.
1059	The user has signed out.	Initiator, Authenticator comment, Computer, Client user, Client computer.
1060	The user has removed the sign-in device. The computer has been locked.	Initiator, Authenticator comment, Computer, Client user, Client computer.
1061	The user has locked the computer.	Initiator, Authenticator comment, Computer, Client user, Client computer.
1062	The user has unlocked the computer with the provided password.	Initiator, Computer, Client user, Client computer.
1063	The user has unlocked the computer with a cached authenticator.	Initiator, Sign-in method, Authenticator comment, Computer, Client user, Client computer.
1064	The user has unlocked the computer with the provided authenticator.	Initiator, Sign-in method, Authenticator comment, Computer, Client user, Client computer.
1065	The user has reconnected to their terminal session.	Initiator, Authenticator comment, Computer, Client user, Client computer.
1067	The user password has been changed automatically.	Initiator, Computer, Client user, Client computer.
1068	The user password has been changed successfully.	Initiator, Computer, Client user, Client computer.
1069	The user password is out of sync.	Initiator, Computer, Client user, Client computer.
1070	The user has been authenticated for the target application.	Application, Initiator, Computer, Target user.
1073	Authentication method settings have been changed:	Application, Initiator, Computer, Provider, Settings.
1076	Authenticator rights settings have been changed — Success:	Policy, User, Registration, Re-registration, Deletion, Change the comment during registration only, Change the comment, Application, Initiator, Computer.
1077	An account setting has been created.	Policy, Target user, Role, Linked account, Application, Name, Password is set, Password is random, Account is disabled, Require authentication at sign-in, Use OS credentials, Name conversion format, Description, Application, Initiator, Computer.
1078	An account setting has been deleted.	Policy, Target user, Role, Linked account, Application, Name, Password is set, Password is random, Account is disabled, Require authentication at sign-in, Use OS credentials, Name conversion format, Description, Application, Initiator, Computer.
1079	An account setting has been changed.	Policy, Target user, Role, Linked account, Application, Name, Password is set, Password is random, Account is disabled, Require authentication at sign-in, Use OS credentials, Name conversion format, Description, Application, Initiator, Computer.
1082	Authentication method settings for the user have been changed:	Target user, Provider, Application, Initiator, Computer, Settings.
1085	Authentication method settings for the module have been changed:	Module, Provider, Policy, Policy ID, Application, Initiator, Computer, Settings.
1086	The user data caching settings have been changed successfully:	Target application, Target user, Old values, New values, Application, Initiator, Computer.
1087	The user data caching settings in the policy have been changed successfully:	Target application, Policy, Old values, New values, Application, Initiator, Computer.
1088	The phone number has been registered successfully.	User, Initiator, API user, Phone.
1089	The phone number has been changed successfully.	User, Initiator, API user, Phone.
1090	The phone number has been deleted successfully.	User, Initiator, API user.
1091	The user password has been changed automatically.	Target user, Application, Initiator, Computer.
1092	The user password has been changed successfully.	Target user, Application, Initiator, Computer.
1093	The authentication method policy has been changed:	Provider, Policy, Policy ID, Application, Initiator, Computer, Settings.
1094	The license revocation service has finished. Licenses have been revoked because a user, a policy, or a policy application was deleted, or because a user was excluded from the policy under which the license was issued.	Licenses revoked, Failed to revoke.
1095	The license of the target user has been deleted by the server because the user inactivity period has been exceeded.	Application ID, Target user.
1096	The license revocation service has finished. Licenses have been revoked because of user inactivity.	Licenses revoked, Failed to revoke.
1097	The Axidian ESSO Agent has been initialized successfully and started.	Initiator, Computer, Process ID, Computer.
1098	The Axidian ESSO Agent is shutting down.	Initiator, Computer, Process ID, Computer.
1099	The application has been terminated forcibly.	Initiator, Computer, Application description, Application executable path, Computer, Command line.
1100	The application form has been closed forcibly.	Initiator, Computer, Application description, Application executable path, Form type, Computer, Command line.
1101	The user has authenticated in Axidian ESSO.	Initiator, Computer, User name, Computer.
1102	The user has re-authenticated in Axidian ESSO.	Initiator, Computer, User name, Computer.
1103	The user has signed in to the application.	Initiator, Computer, Application description, Application executable path, User name, User account name in the application, Computer, SSO account description, Command line.
1104	The user password has been changed successfully.	Initiator, Computer, Application description, Application executable path, User name, User account name in the application, Computer, User description, Command line.
1105	A network connection has been added for the Axidian ESSO user.	Initiator, Computer, User name, Connection drive, Connection path, Computer.
1106	A network connection has been removed for the Axidian ESSO user.	Initiator, Computer, User name, Connection drive, Computer.
1107	An error occurred while removing the network connection for the Axidian ESSO user.	Initiator, Computer, User name, Connection drive, Computer.
1108	The user has unlocked the application successfully.	Initiator, Computer, Application description, Application executable path, User name, User account name in the application, Computer, User description, Command line.
1109	The substitute user has authenticated in Axidian ESSO.	Initiator, Computer, User name, Substitute user, Computer.
1110	The substitute user has re-authenticated in Axidian ESSO.	Initiator, Computer, User name, Substitute user, Computer.
1111	The user password has been generated and changed automatically.	Initiator, Computer, Application description, Application executable path, User name, User account name in the application, Computer, User description, Command line.
1112	A new application has been added.	Name, Description, Integration module, Application, Initiator, Computer.
1113	The application has been deleted.	Name, Description, Integration module, Application, Initiator, Computer.
1114	The application parameters have been changed.	Application name, Description, List of changes, Module, Initiator, Computer.
1115	A Telegram message has been sent to the user.	Integration module, Initiator, Computer, Authentication method.
1116	The Telegram contact has been registered successfully.	User, Initiator, Phone.
1117	The user has been authenticated for the purpose of creating a simple electronic signature.	Signature verification key, Business application name, Device ID, API user, User.
1118	Sending messages to users has been resumed.	Computer, Authentication method.
1119	The user has been authenticated on the device.	Provided authenticator, Operation key, Business application name, Device ID, Authentication method, API user.
1120	The user has been authenticated to sign an electronic document.	Provided identifier, Signature verification key, Business application name, Electronic document ID, Authentication method, API user.
1121	The authenticator registration process has been initiated.	Application, Initiator, Computer, Authentication method.
1122	User authentication has been initiated.	Integration module, Initiator, Computer, Authentication method, Application.
1123	The user has removed the mobile device from Exchange quarantine successfully.	Initiator, Device ID.

Error

Code	Message text	Event attributes	Causes
2000	An error occurred while trying to authenticate the user by the provided authentication method.	Application, User, Computer, Authentication method, Error description.	Invalid authenticator. An authenticator is considered invalid if: An authenticator of the specified type has not been registered for the user. The authenticator has not been found in the list of the user authenticators. The data storage is corrupted.
2001	An error occurred while trying to start the Axidian Access Server.	Computer, Error description.	An attempt to start the Axidian Access Server manually has failed. Possible causes: An error in the server configuration file. The server is already running. The data storage is corrupted. An IIS error.
2002	An error occurred while trying to stop the Axidian Access Server.	Computer, Error description.	An attempt to stop the Axidian Access Server manually has failed. Possible causes: Insufficient rights to perform the operation. The Axidian Access Server is already stopped.
2003	An error occurred while trying to identify the user by the provided authentication method.	Application, Computer, Authentication method, Error description.	An attempt to identify the user by the selected authentication method has failed. Possible causes: The selected authentication method is disabled or blocked for the user. The authenticator has not been found in the list of the user authenticators. The data storage is corrupted.
2004	An error occurred while the administrator was trying to register an authenticator for the target user.	Application, Target user, Administrator, Computer, Authentication method, Authenticator comment, Error description.	An attempt by the administrator to register an authenticator has failed. Possible causes: The authenticator provider has been deleted. The data storage is corrupted. No rights to manage authenticators.
2005	An error occurred while the administrator was trying to modify the authenticator of the target user.	Application, Target user, Administrator, Computer, Authentication method, Old authenticator comment, New authenticator comment, Error description.	An attempt by the administrator to modify an authenticator has failed. Possible causes: The authenticator provider has been deleted. The data storage is corrupted. No rights to modify the authenticator.
2006	An error occurred while the administrator was trying to delete the authenticator of the target user.	Application, Target user, Administrator, Computer, Authentication method, Authenticator comment, Error description.	An attempt by the Axidian Access administrator to delete a user authenticator has failed. Possible causes: The authenticator has already been deleted. The data storage is corrupted.
2007	An error occurred while the administrator was trying to issue a license for the target directory object.	Computer, Administrator, Application ID, Target directory object, License type, Error description.	An attempt by the Axidian Access administrator to issue a license for the target directory object has failed. Possible causes: An error in the license file. The Axidian Access Server is inactive. The data storage is corrupted.
2008	An error occurred while the administrator was trying to delete the license of the target directory object.	Computer, Administrator, Application ID, Target directory object, Error description.	An attempt by the Axidian Access administrator to delete the license of the target directory object has failed. Possible causes: The license has already been deleted. The Axidian Access Server is inactive. The data storage is corrupted.
2009	An error occurred while the user was trying to delete a license.	License ID, User, Computer, Error description.	An attempt by the Axidian Access user to delete a license has failed. Possible causes: The license has already been deleted. Insufficient rights. The Axidian Access Server is inactive. The data storage is corrupted.
2010	An error occurred while the user was trying to add a license.	License ID, User, Computer, Error description.	An attempt by the Axidian Access user to add a license has failed. Possible causes: An error in the license file. Insufficient rights. The Axidian Access Server is inactive. The data storage is corrupted.
2011	An error occurred while the server was trying to delete the license of the target user.	License ID, Application ID, Target user, Error description.	An attempt by the server to delete the license of the target user has failed. Possible causes: The license has already been deleted. The data storage is corrupted.
2012	An error occurred while the administrator was trying to change the 'Maximum number of authenticators' setting for the target user.	Administrator, Computer, Target user, Old value, New value, Error description.	An attempt by the system administrator to change the "Maximum number of authenticators" parameter for the user has failed. Possible causes: Insufficient rights. The Axidian Access Server is inactive. The data storage is corrupted.
2013	An error occurred while the administrator was trying to change the 'Right to register an authenticator' setting for the target user.	Administrator, Computer, Target user, Old value, New value, Error description.	An attempt by the system administrator to change the "Right to register an authenticator" parameter for the user has failed. Possible causes: Insufficient rights. The Axidian Access Server is inactive. The data storage is corrupted.
2014	An error occurred while the administrator was trying to change the 'Right to modify an authenticator' setting for the target user.	Administrator, Computer, Target user, Old value, New value, Error description.	An attempt by the system administrator to change the "Right to modify an authenticator" parameter for the user has failed. Possible causes: Insufficient rights. The Axidian Access Server is inactive. The data storage is corrupted.
2015	An error occurred while the administrator was trying to change the 'Right to delete an authenticator' setting for the target user.	Administrator, Computer, Target user, Old value, New value, Error description.	An attempt by the system administrator to change the "Right to delete an authenticator" parameter for the user has failed. Possible causes: Insufficient rights. The Axidian Access Server is inactive. The data storage is corrupted.
2016	An error occurred while the administrator was trying to change the 'Right to change the authenticator comment during registration' setting for the target user.	Administrator, Computer, Target user, Old value, New value, Error description.	An attempt by the system administrator to change the "Right to change the authenticator comment during registration" parameter for the user has failed. Possible causes: Insufficient rights. The Axidian Access Server is inactive. The data storage is corrupted.
2017	An error occurred while the administrator was trying to change the 'Right to change the authenticator comment' setting for the target user.	Administrator, Computer, Target user, Old value, New value, Error description.	An attempt by the system administrator to change the "Right to change the authenticator comment" parameter for the user has failed. Possible causes: Insufficient rights. The Axidian Access Server is inactive. The data storage is corrupted.
2018	An error occurred while the administrator was trying to change the 'Cache data starting from' setting for the target user.	Administrator, Computer, Target user, Old value, New value, Error description.	An attempt by the system administrator to change the "Cache data starting from" parameter for the user has failed. Possible causes: Insufficient rights. The Axidian Access Server is inactive. The data storage is corrupted.
2019	An error occurred while the administrator was trying to change the 'Cache data up to' setting for the target user.	Administrator, Computer, Target user, Old value, New value, Error description.	An attempt by the system administrator to change the "Cache data up to" parameter for the user has failed. Possible causes: Insufficient rights. The Axidian Access Server is inactive. The data storage is corrupted.
2020	An error occurred while the administrator was trying to change the 'Cache data during the period' setting for the target user.	Administrator, Computer, Target user, Old value, New value, Error description.	An attempt by the system administrator to change the "Cache data during the period" parameter for the user has failed. Possible causes: Insufficient rights. The Axidian Access Server is inactive. The data storage is corrupted.
2021	An error occurred while the administrator was trying to change the 'User substitution start date' setting for the target user.	Administrator, Computer, Target user, Old value, New value, Error description.	An attempt by the system administrator to change the "User substitution start date" parameter for the user has failed. Possible causes: Insufficient rights. The Axidian Access Server is inactive. The data storage is corrupted.
2022	An error occurred while the administrator was trying to change the 'User substitution end date' setting for the target user.	Administrator, Computer, Target user, Old value, New value, Error description.	An attempt by the system administrator to change the "User substitution end date" parameter for the user has failed. Possible causes: Insufficient rights. The Axidian Access Server is inactive. The data storage is corrupted.
2023	An error occurred while the administrator was trying to change the 'List of substitutes' setting for the target user.	Administrator, Computer, Target user, Old value, New value, Error description.	An attempt by the system administrator to change the "List of substitutes" parameter for the user has failed. Possible causes: Insufficient rights. The Axidian Access Server is inactive. The data storage is corrupted.
2024	An error occurred while the administrator was trying to change the 'Allow caching' setting for the target user.	Administrator, Computer, Target user, Old value, New value, Error description.	An attempt by the system administrator to change the "Allow caching" parameter for the user has failed. Possible causes: Insufficient rights. The Axidian Access Server is inactive. The data storage is corrupted.
2025	An error occurred while the administrator was trying to change the 'Allow substitution' setting for the target user.	Administrator, Computer, Target user, Old value, New value, Error description.	An attempt by the system administrator to change the "Allow substitution" parameter for the user has failed. Possible causes: Insufficient rights. The Axidian Access Server is inactive. The data storage is corrupted.
2026	An error occurred while the administrator was trying to add the target directory object to the access group for the target application.	Application, Initiator, Computer, Target application, Target directory object, Policy, Access group, Scope, Error description.	An attempt to add the target directory object to the access group for the target application has failed. Possible causes: Insufficient rights. The Axidian Access Server is inactive. The data storage is corrupted.
2027	An error occurred while the administrator was trying to remove the target directory object from the access group for the target application.	Application, Initiator, Computer, Target application, Target directory object, Policy, Access group, Scope, Error description.	An attempt to remove the target directory object from the access group for the target application has failed. Possible causes: Insufficient rights. The Axidian Access Server is inactive. The data storage is corrupted.
2028	An error occurred while the user was trying to add a device.	Application, User, Computer, Device, Comment, Serial number, Error description.	An attempt by the system user to add a device has failed. Possible causes: Insufficient rights. The Axidian Access Server is inactive. The data storage is corrupted.
2029	An error occurred while the user was trying to delete a device.	Application, User, Computer, Device, Comment, Serial number, Device ID, Error description.	An attempt by the system user to delete a device has failed. Possible causes: The device has already been deleted. Insufficient rights. The Axidian Access Server is inactive. The data storage is corrupted.
2030	An error occurred while the administrator was trying to forbid an authentication method for the target user.	Application, Administrator, Computer, Target user, Authentication method, Error description.	An attempt by the system administrator to forbid an authentication method for the target user has failed. Possible causes: This method is already forbidden. Insufficient rights. The Axidian Access Server is inactive. The data storage is corrupted.
2031	An error occurred while the administrator was trying to allow an authentication method for the target user.	Application, Administrator, Computer, Target user, Authentication method, Error description.	An attempt by the system administrator to allow an authentication method for the target user has failed. Possible causes: Insufficient rights. The Axidian Access Server is inactive. The data storage is corrupted.
2032	An error occurred while the administrator was trying to block the authenticator of the target user.	Application, Administrator, Computer, Target directory object, Authentication method, Authenticator comment, Error description.	An attempt by the system administrator to block the authenticator of the target user has failed. Possible causes: The authenticator is already blocked. Insufficient rights. The Axidian Access Server is inactive. The data storage is corrupted.
2033	An error occurred while the administrator was trying to unblock the authenticator of the target user.	Application, Administrator, Computer, Target user, Authentication method, Authenticator comment, Error description.	An attempt by the system administrator to unblock the authenticator of the target user has failed. Possible causes: The authenticator is already blocked. Insufficient rights. The Axidian Access Server is inactive. The data storage is corrupted.
2034	An error occurred while the user was trying to block an authentication method.	Application, User, Computer, Authentication method, Error description.	An attempt by the user to block an authentication method has failed. Possible causes: The authentication method is already blocked. Insufficient rights. The Axidian Access Server is inactive. The data storage is corrupted.
2035	An error occurred while the administrator was trying to unblock an authentication method for the target user.	Application, Administrator, Computer, Target user, Authentication method, Error description.	An attempt by the user to unblock an authentication method has failed. Possible causes: The authentication method is already unblocked. Insufficient rights. The Axidian Access Server is inactive. The data storage is corrupted.
2036	An error occurred while trying to send an SMS message.	Application, Initiator, Computer, Authentication method, Phone, Error description, Sending time, Sending parameters, Message ID.	An attempt to send an SMS has failed. Possible causes: An error occurred while connecting to the SMPP server. The phone number is not specified.
2037	An error occurred while the user was trying to send an email message.	Application, User, Computer, Authentication method, Email.	An attempt to send an email message has failed. Possible causes: An error occurred while connecting to the SMTP server. The user email is not specified.
2038	The server storage is unavailable.	Computer, Error description.	An attempt to connect to the Axidian Access Server has failed. Possible causes: The Axidian Access Server is inactive. The data storage is corrupted.
2039	The server catalogs are unavailable.	Computer, Error description.
2040	The server has not been started.	Computer, Error description.	An attempt to start the Axidian Access Server has failed. Possible causes: The Axidian Access Server is already running. An error in the configuration file. The data storage is corrupted.
2041	An error occurred while the user was trying to modify an authenticator.	Application, User, Computer, Authentication method, Old authenticator comment, New authenticator comment, Error description.	An attempt by the user to modify an authenticator has failed. Possible causes: Insufficient rights. The Axidian Access Server is inactive. The data storage is corrupted.
2042	An error occurred while the user was trying to register an authenticator.	Application, User, Computer, Authentication method, Authenticator comment, Error description.	An attempt by the user to register an authenticator has failed. Possible causes: Insufficient rights. The Axidian Access Server is inactive. The data storage is corrupted.
2043	An error occurred while the user was trying to delete an authenticator.	Application, User, Computer, Authentication method, Authenticator comment, Error description.	An attempt by the user to delete an authenticator has failed. Possible causes: The authenticator has already been deleted. Insufficient rights. The Axidian Access Server is inactive. The data storage is corrupted.
2044	An error occurred while the administrator was trying to disable the authenticator of the target user.	Application, Administrator, Computer, Target directory object, Authentication method, Authenticator comment, Error description.	An attempt by the system administrator to disable the authenticator of the target user has failed. Possible causes: The authenticator is already disabled. Insufficient rights. The Axidian Access Server is inactive. The data storage is corrupted.
2045	An error occurred while the administrator was trying to enable the authenticator of the target user.	Application, Administrator, Computer, Target user, Authentication method, Authenticator comment, Error description.	An attempt by the system administrator to enable the authenticator of the target user has failed. Possible causes: The authenticator is already enabled. Insufficient rights. The Axidian Access Server is inactive. The data storage is corrupted.
2046	An error occurred while the user was trying to add a license.	License ID, User, Computer, Application ID, Error description.	An attempt by the user to add a license has failed. Possible causes: Insufficient rights. The Axidian Access Server is inactive. The data storage is corrupted. An error in the license file.
2047	An error occurred while the user was trying to delete a license.	License ID, User, Computer, Application ID, Error description.	An attempt by the user to delete a license has failed. Possible causes: Insufficient rights. The Axidian Access Server is inactive. The data storage is corrupted.
2048	An error occurred while the server was trying to delete the license of the target user.	Application ID, Target user, Error description.	An attempt by the server to delete a license has failed.
2049	An error occurred while creating a policy.	ID, Name, Description, Priority, New directory objects, New applications, Error, Application, Initiator, Computer.	The policy has not been created.
2050	An error occurred while deleting a policy.	ID, Name, Description, Priority, Deleted directory objects, Deleted applications, Error, Application, Initiator, Computer.	The policy has not been deleted.
2051	An error occurred while modifying a policy.	ID, Name, Description, Priority, New directory objects, New applications, Deleted directory objects, Deleted applications, Error, Application, Initiator, Computer.	The policy has not been modified.
2052	The Axidian Access Server has not been found.	Computer, Error description, Error code.	An error occurred while trying to connect to the Axidian Access Server. An incorrect URL is specified. A DNS problem.
2053	Failed to change the user password.	Initiator, Computer, Client user, Client computer, Error description, Error code.	The user password has not been changed.
2054	Failed to change the user password automatically.	Initiator, Computer, Client user, Client computer, Error description, Error code.	The user password has not been changed automatically.
2055	Failed to synchronize the user password.	Initiator, Computer, Client user, Client computer, Error description, Error code.	An error occurred while synchronizing the domain user password with the password in the Axidian Access storage. Possible causes: The Axidian Access Server is unavailable. The data storage is corrupted.
2058	Authentication method settings have been changed:	Application, Initiator, Computer, Provider, Settings, Error description.	The authentication method settings have not been changed.
2061	Authenticator rights settings have been changed — Failure:	Policy, User, Registration, Re-registration, Deletion, Change the comment during registration only, Change the comment, Application, Initiator, Computer, Error.	The authenticator rights settings have not been changed.
2062	An error occurred while creating an account setting.	Policy, Target user, Role, Linked account, Application, Name, Password is set, Password is random, Account is disabled, Require authentication at sign-in, Use OS credentials, Name conversion format, Description, Application, Initiator, Computer, Error.	The account setting has not been created.
2063	An error occurred while deleting an account setting.	Policy, Target user, Role, Linked account, Application, Name, Password is set, Password is random, Account is disabled, Require authentication at sign-in, Use OS credentials, Name conversion format, Description, Application, Initiator, Computer, Error.	The account setting has not been deleted.
2064	An error occurred while changing an account setting.	Policy, Target user, Role, Linked account, Application, Name, Password is set, Password is random, Account is disabled, Require authentication at sign-in, Use OS credentials, Name conversion format, Description, Application, Initiator, Computer, Error.	The account setting has not been changed.
2067	Authentication method settings for the user have been changed:	Target user, Provider, Application, Initiator, Computer, Settings, Error description.	The authentication method settings for the user have not been changed.
2070	Authentication method settings for the module have been changed:	Module, Provider, Policy, Policy ID, Application, Initiator, Computer, Settings, Error description.	The authentication method settings for the module have not been changed.
2071	An error occurred while trying to change the user data caching settings:	Target application, Target user, Old values, New values, Application, Initiator, Computer, Error description.	An attempt to change the user data caching settings has failed. Possible causes: Insufficient rights to perform the operation. The data storage is corrupted.
2072	An error occurred while trying to change the user data caching settings in the policy:	Target application, Policy, Old values, New values, Application, Initiator, Computer, Error description.	An attempt to change the user data caching settings in the policy has failed. Possible causes: Insufficient rights to perform the operation. The data storage is corrupted.
2073	An error occurred while registering a phone number.	User, Initiator, API user, Error description, Error initiator, Phone.	An attempt to register a phone number has failed. Possible causes: Insufficient rights to perform the operation. The EAPhoneServer component is unavailable. A non-existent user is specified. The data storage is corrupted.
2074	An error occurred while changing a phone number.	User, Initiator, API user, Error description, Error initiator, Phone.	An attempt to change a phone number has failed. Possible causes: Insufficient rights to perform the operation. The EAPhoneServer component is unavailable. A non-existent user is specified. The data storage is corrupted.
2075	An error occurred while deleting a phone number.	User, Initiator, API user, Error description, Error initiator.	An attempt to delete a phone number has failed. Possible causes: Insufficient rights to perform the operation. The EAPhoneServer component is unavailable. A non-existent user is specified. The data storage is corrupted.
2076	Failed to change the user password automatically.	Target user, Application, Initiator, Computer, Error description.	An attempt to change the password to a random one has failed. Possible causes: Insufficient rights to perform the operation. The Axidian Access Server installation is corrupted. The password change request has been blocked by security policies.
2077	Failed to change the user password.	Target user, Application, Initiator, Computer, Error description.	An attempt by the user to change the password manually has failed (at the first sign-in, in the Windows Security window after pressing [Ctrl]+[Alt]+[Del]).
2078	An error occurred while changing the authentication method policy:	Provider, Policy, Policy ID, Application, Initiator, Computer, Settings, Error description.	The authentication method policy has not been changed.
2079	An error occurred while saving the user password to the Axidian ESSO database.	Initiator, Computer, Application description, Application executable path, User name, User account name in the application, Computer, Error description, Error code, Command line.	There is no connection to the Axidian Access Server or to the domain controller.
2080	An error occurred while loading the ESSO data for the authenticated user.	Initiator, Computer, User name, Computer, Error description, Error code.	The Axidian Enterprise Single Sign-On user data in Active Directory is corrupted. Failed to close the application form forcibly.
2081	A failure has been detected in the Axidian ESSO Agent.	Initiator, Computer, Computer, Error description, Error code.	Failed to terminate the application process.
2082	An error occurred while adding a network connection for the user.	Initiator, Computer, User name, Connection drive, Connection path, Computer, Error description, Error code.	The network drive is full. There is no connection to the Axidian Access Server.
2083	An error occurred while adding a new application.	Name, Description, Integration module, Application, Initiator, Computer, Error description.	An attempt to add a new application has failed: Insufficient rights to perform the operation. There is no connection to the Axidian Access Server.
2084	An error occurred while deleting an application.	Name, Description, Integration module, Application, Initiator, Computer, Error description.	An attempt to delete an application has failed: Insufficient rights to perform the operation. There is no connection to the Axidian Access Server.
2085	An error occurred while changing the application parameters.	Name, Description, List of changes, Application, Initiator, Computer, Error description.	An attempt to change the application parameters has failed: Insufficient rights to perform the operation. There is no connection to the Axidian Access Server.
2086	Failed to deliver the message to the central log server.	Application, Initiator, Computer, Type, Category, Message ID, Description.	An attempt to send the message to the central log server has failed: There is no connection to the Axidian Access Log Server.
2087	An error occurred while trying to send a Telegram message.	Application, Initiator, Authentication method, Error description.	One or more errors occurred. An error occurred while sending the request: there is no access or connection from the Core Server to api.telegram.org.
2088	An error occurred while registering a Telegram contact.	User, Initiator, Error description, Phone.	Access denied. The user cannot be authorized. One or more errors occurred. The user does not have the following rights: ReadUserAuthenticators for the Authenticator Management application: the Telegram service account has not been added to the global administrators of the Management Console.
2089	An error occurred while trying to authenticate the user for the purpose of creating a simple electronic signature.	Error description, Business application name, API user, Device ID.	An error occurred while authenticating the user when creating a simple electronic signature.
2090	A potential spam attack has been detected. Sending messages has been suspended.	Computer, Authentication method, Time interval start, Time interval end, Number of sendings, Number of successful sign-ins, Percentage of successful sign-ins.	An attempt to send a message has failed because suspicious activity was detected for this authentication method.
2091	An error occurred while trying to authenticate the user on the device.	Error description, Provided identifier, Operation key, Business application name, Device ID, Authentication method, API user.	The code entered on the device is incorrect.
2092	An error occurred while trying to authenticate the user to sign an electronic document.	Error description, Provided identifier, Signature verification key, Business application name, Electronic document ID, Authentication method, API user.	The sign-in attempt has failed. Possible causes: An incorrect login. An incorrect password.
2093	The user entered an OTP whose length does not match the authentication provider settings.	Authentication method, Target user, Value at registration, Current value.	The actual length of the entered OTP does not match the OTP length set in the provider.
2094	The OTP refresh period in the user authenticator does not match the authentication provider settings.	Authentication method, Target user, Value at registration, Current value.	The actual OTP refresh period does not match the refresh period that has been set.
2095	The OTP algorithm in the user authenticator does not match the authentication provider settings.	Authentication method, Target user, Value at registration, Current value.	The actual OTP algorithm does not match the algorithm that has been set.
2096	Failed to remove the mobile device from Exchange quarantine.	Initiator, Device ID.	An attempt to remove the device from quarantine has failed.
2097	Failed to block the mobile device on the Exchange server.	Initiator, Device ID.	An attempt to block the mobile device has failed.

Warning

Code	Message text	Event attributes	Causes
3000	The OTP comparison window in the user authenticator does not match the authentication provider settings.	Authentication method, Target user, Value at registration, Current value.	The actual OTP comparison window does not match the comparison window that has been set.
3001	The OTP synchronization window in the user authenticator does not match the authentication provider settings.	Authentication method, Target user, Value at registration, Current value.	The actual OTP synchronization window does not match the synchronization window that has been set.
3002	The user has blocked the mobile device on the Exchange server.	Initiator, Device ID.	The attempt to block the device has succeeded.

Axidian Key Server events

Note

You can view the event log through the Windows Event Log (if the Windows storage is used) or with third-party tools through SQL (if the SQL storage is used).

Code	Category	Service	Message text
1000	Information	Axidian Key	The authentication request for the user {userLogin} has been sent. Application: {appId}
1001	Information	Axidian Key	The registration request for the user {userLogin} has been sent. Application: {appId}
1002	Information	Axidian Key	The response of the user {userLogin} to the authentication request has been processed. Application: {appId}. Result: {state}. Message: {message}
1003	Information	Axidian Key	The certificate installation request for the user {userLogin} has been sent. Application: {appId}
1004	Information	Axidian Key	The registration of the user {userLogin} has been completed successfully. Application: {appId}
1005	Information	Axidian Key	The deletion of the user {userLogin} has been completed successfully. Application: {appId}
2000	Error	Axidian Key	An error occurred while sending the authentication request for the user {userLogin}. Application: {appId}. Error:
2001	Error	Axidian Key	An error occurred while sending the registration request for the user {userLogin}. Application: {appId}. Error:
2002	Error	Axidian Key	An error occurred while sending the certificate installation request for the user {userLogin}. Application: {appId}. Error:
2003	Error	Axidian Key	An error occurred while registering the user {userLogin}. Application: {appId}. Error:
2004	Error	Axidian Key	An error occurred while deleting the user {userLogin}. Application: {appId}. Error: