Server component logs

Log Server logs

Enable logger

1. Use an administrator account to open this file: C:\inetpub\wwwroot\ls\nlog.config.
2. In the logger tags, set the Minlevel parameter to Trace and the Enabled parameter to True. 

   <rules>
       <logger name="*" writeTo="f1" minlevel="Trace" enabled="true" />
   </rules>
3. Save the file and restart the IIS server.

Collect logs 

1. Delete the existing Log Server logs in this folder: C:\inetpub\wwwroot\ls\Logs. 
2. Reproduce the problem. 
3. Put together an archived log and send it to Axidian Technical Support along with a detailed description of user activity and the exact time when the problem was reproduced.

Core Server logs 

Enable logger

1. Use an administrator account to open this file: C:\inetpub\wwwroot\am\core\Config\nlog.config. 
2. In the logger tags, set the Minlevel parameter to Trace and the Enabled parameter to True. 

   <rules>
     <logger name="*" writeTo="f1" minlevel="Trace" enabled="true" >
       <filters>
         <when condition="equals('${logger}','metricTime')" action="Ignore" />
         <when condition="equals('${logger}','metricInfo')" action="Ignore" />
       </filters>
     </logger>
     <logger name="metricTime" writeTo="metricTimeTarget" minlevel="Trace" enabled="true" />
     <logger name="metricInfo" writeTo="metricInfoTarget" minlevel="Trace" enabled="true" />
   </rules>
3. Save the file and restart the IIS server.

Collect logs 

1. Delete the existing Core Server logs in this folder: C:\inetpub\wwwroot\am\core\Logs. 
2. Reproduce the problem. 
3. Put together an archived log and send it to Axidian Technical Support along with a detailed description of user activity and the exact time when the problem was reproduced.

Management Console logs

Enable logger

1. Use an administrator account to open this file: C:\inetpub\wwwroot\am\mc\Config\nlog.config.
2. In the logger tags, set the Minlevel parameter to Trace and the Enabled parameter to True. 

   <rules>
       <logger name="*" writeTo="f1" minlevel="Trace" enabled="true" />
   </rules>
3. Save the file and restart the IIS server.

Collect logs 

1. Delete the existing Management Console logs in this folder: C:\inetpub\wwwroot\am\mc\Logs. 
2. Reproduce the problem. 
3. Put together an archived log and send it to Axidian Technical Support along with a detailed description of user activity and the exact time when the problem was reproduced.

User Console logs

Enable logger

1. Use an administrator account to open this file: C:\inetpub\wwwroot\am\uc\Config\nlog.config.
2. In the logger tags, set the Minlevel parameter to Trace and the Enabled parameter to True. 

   <rules>
       <logger name="*" writeTo="f1" minlevel="Trace" enabled="true" />
   </rules>
3. Save the file and restart the IIS server.

Collect logs

1. Delete the existing User Console logs in this folder: C:\inetpub\wwwroot\am\uc\logs. 
2. Reproduce the problem. 
3. Put together an archived log and send it to Axidian Technical Support along with a detailed description of user activity and the exact time when the problem was reproduced.

Key Server logs

Enable logger

1. Use an administrator account to open this file: C:\inetpub\wwwroot\airkeycloud\nlog.config.
2. In the logger tags, set the Minlevel parameter to Trace and the Enabled parameter to True. 

   <rules>
       <logger name="*" writeTo="f1" minlevel="Trace" enabled="true" />
   </rules>
3. Save the file and restart the IIS server.

Collect logs

1. Delete the existing Axidian Key logs in this folder: C:\inetpub\wwwroot\axidiankey\logs. 
2. Reproduce the problem. 
3. Put together an archived log and send it to Axidian Technical Support along with a detailed description of user activity and the exact time when the problem was reproduced.

SAML IDP logs

Enable logger

1. Use an administrator account to open this file: C:\inetpub\wwwroot\am\idp\Config\nlog.config.
2. In the logger tags, set the Minlevel parameter to Trace and the Enabled parameter to True. 

   <rules>
       <logger name="*" writeTo="f1" minlevel="Trace" enabled="true" />
   </rules>
3. Save the file and restart the IIS server.

Collect logs

1. Delete the existing IDP logs in this folder: C:\inetpub\wwwroot\am\idp\logs.
2. Reproduce the problem. 
3. Put together an archived log and send it to Axidian Technical Support along with a detailed description of user activity and the exact time when the problem was reproduced.