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GetLog

The Axidian Access GetLog application is designed to collect log files of Axidian Access software products locally and remotely.

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GetLog files are located at: axidian\logging\AxidianAccess.GetLog.exe

Connect to a computer​

To connect the application to your computer, perform the following steps:

  1. In the Computer field, enter the name or IP address of the remote PC. To connect to a local computer, enter your localhost or IP address, such as 127.0.0.1.

  2. Click Connect to connect to the specified computer. After the connection is established, the following options become available:

    • Enable Log/Disable Log

    • Get Log

    • Advanced Settings

    • Disconnect

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      To connect to a remote PC with Windows Vista or higher, verify that the Windows Management Instrumentation (WMI) service is running and is not disabled on this remote PC. 

Enable/disable and collect logs​

 To enable or disable logs, perform the following actions:

  1. Connect to a computer.
  2. To enable logging, click Enable Log.
  3. If logging is required to reveal a problem root cause, perform the actions required to reproduce the problem.
  4. To disable logging, click Disable Log.
  5. To get logs, click Get Log
  6. Specify the folder to save a zip file to and click Save.
  7. To disconnect from the computer, click Disconnect and close the application.

Advanced settings​

To switch to the advanced settings, click Advanced Settings in the main window of GetLog. The following settings are available in the Advanced Settings window:

Max. log size (bytes) defines the maximum size of all files in the folder in bytes. The default value is 1 Gb. When the defined value is reached, the folder contents is automatically deleted, except for the files with the last modification date not exceeding the value of the Max. log file age field.

Max. log file age (s) defines log file “age” in seconds. If log size in the folder exceeds the Max. log size value, then all the files from this folder with the change date older than Max.log file age value are deleted.

Cleaner interval (s) is the interval of log folder size check in seconds. The default value is 1 hour (3600 seconds).

Activity checking period (ms) is the interval of logging activity check in milliseconds. Before starting to record logs, the Axidian Access component (such as ESSO Agent) checks whether logging is enabled at the workstation in question. The default interval is 1 minute (60 000 milliseconds).

Enable log cycling defines whether cyclic logging is enabled. When this option is active, each process logs are recorded as per defined settings of log file size and number.

  • Max. size of a log file (bytes) defines maximum size of a log file in bytes. The default value is 10 Mb (1000000 bytes). After the defined size is reached, the log file contents is overwritten with new data.
  • Max. number of saved log files defines the maximum quantity of log files to store. The default value is 5 (the current file is not counted in). If defined file number is exceeded, the oldest one is deleted, and logging is continued to a newly created file.

Use alternative location defines an alternative folder for logging. If disabled, log files are stored in the default folders:

  • Local path: WINDOWS\System32\LogFiles\Axidian-Id 
  • Network path: ADMIN$\System32\LogFiles\Axidian-Id