Skip to main content
Version: Axidian CertiFlow 7.1

Client agent

The administrator can install a client agent on a user workstation to assign card tasks on the agent. For more information, see Administrator guide.

The agent starts automatically.

The following tasks involve user operations:

  • Change the card PIN
  • Reset the card PIN
  • Update card contents

Change PIN​

The administrator can set an expiration date for your card PIN.

If your PIN has expired, you can change it when you connect the card to the workstation.

IDPrime and eToken 72K cards

If the administrator has configured the requirement to change the PIN for IDPrime and eToken 72K cards, you must set a new PIN when you connect an IDPrime or a eToken 72K card to the workstation for the first time.

Reset PIN​

If you do not remember the card PIN, contact the administrator. The administrator assigns a card PIN reset task on the agent installed on your workstation. Connect the card to the workstation and wait for the PIN reset form to appear.

caution

To reset your PIN, you must have configured answers to security questions. If you do not remember the answers, change them in Self-Service.

To reset the PIN:

  1. Connect the card to the workstation. A PIN reset form appears.
  2. Enter answers to secret questions.
  3. Set a new PIN and confirm it.
  4. Click Reset.

When the PIN is reset, you can see the following message: User PIN reset successfully.

Update card contents​

If one or more certificates on your card expire, or you want to issue a new certificate, the card must be updated.

The administrator assigns a card update task on the agent installed on your workstation.

To update your card:

  1. Connect the card to the workstation.

  2. Enter PIN and click Update.

  3. If your card stores third-party certificates, select the certificates to register them in Axidian CertiFlow.

    Administrator settings

    Enable the Select optional certificates when card is updated option in policy settings (Workflow→User permissions→Issued card operations).

  4. Click OK.

The update may take several minutes. When the card is updated, you can see the following message: Card updated successfully. IIf the update task ends with an error, it appears on your screen.

The card update operation can be suspended if your company’s regulations require the documents check and approval before you obtain your certificates. In the card update window, you can see this message: Card update operation pending. The card has the Pending status.
More about documents check