Authentication

In the Authentication section, you can configure the following user authentication settings:

• Number of questions to ask
  Determines how many questions a user must answer to complete authentication. The default value is 1.
• Maximum authentication retry count
  Determines the number of authentication attempts before the user is blocked. The default value is 3.

Security questions

Users can authenticate using security questions in the following cases:

• Card unlock
• Disabling a card without performing an OS login
• Accessing the Remote Self-Service
• Executing the Reset user PIN task on a client agent

To create a security question:

1. In the Axidian CertiFlow Management Console, go to Configuration and open policy settings.
2. Go to Authentication → Security questions and click Create security question.
3. Enter the question.
4. Set the minimum answer length. The default value is 3 characters.
5. Click Create.

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If you have not created security questions, users cannot set answers to them in the Self-Service.